For me, I had always been in business for myself and loved communicating with my customers on a day to day basis, even if it meant I had some hardships along the way. I also learned how to take care of customers at the early age of 10 when I had my first customer complaint. Haha! I cut her grass too low, so I came back to water it everyday for about 3 days and things were back to normal instead of locking myself in closet and not ever trying to take care of the problem. Oh and by the way, she was a customer of mine until I sold my business at 22 years of age. No joke!
I feel that customer service is lacking BIG TIME! Now while I'm still young, and "handshakes" these days in a business like this are a thing of the past, I still weigh heavily on teaching this to all of our employees and I feel this is a common ice breaker and a comfort maker for both parties.
Just like the last question, go out of your way to help and give knowledge to the customer, shake hands, and make them feel comfortable in your establishment. Most of all though, if there is a problem and a customer is upset, don't spend forever "whining" about what they said to you because it hurt your feelings, spend your time trying to fix it! If we did something wrong and a customer paid for it, then why shouldn't we fix it?
Haha! I knew that question was coming. I'll tell you why though. It's the people. This work environment is the best. People come here to look great, feel great, and with those attitudes walking into your store everyday, it rubs off on you even if you're having a bad day. We get a lot of people heading out for vacations, going on cruises, and to give them a jumpstart and see how excited they are once that time ticks down and it's the day before they leave, it's a great "rush" knowing they were happy with your service and they are about to enjoy a week in Cozumel by not burning. FYI-you're 80% less likely to burn outdoors by tanning indoors first. Haha, had to throw that in.
Well to be honest, it is my style. I designed them based on how I think people should feel when they walk into a business of this nature. Like you said, vibrance is the word. The old, dark, gloomy colors of the past are history in our salons. We want people to feel alive when they come in. We want music going. If music and bright colors don't make you feel alive, chances are, you might want to check your pulse.
It's also bright because there is nothing to hide. It's hard to clean in the dark, so we want people to see the cleanliness of our salons and know that we can see it too. We do realize that some people need silent time hough, so you are quickly escorted back to your room for your own private relaxation time as well. Don't forget the curves though. I like everything to flow. Nothing harsh
I would say it is and always will be finding good help. However, we have had great success due to the fact that our staff is trained very hard and tested several times before they are hired. This insures great customer service and better results for both parties.
I can't, I'm still too tired from it. Haha. Just kidding. Well many things went wrong, yet it all worked out in the end due to ridiculous hours very hard work. It was extremely difficult to say the least, but the determination I have is relentless. I will work as many hours as necessary to achieve my current goal and ultimately closing in on all future goals. The mentality I have and have always had since I was a kid, is "you can knock me down, but you can't knock me out! I think this mentality is the drive behind our current success and we hope future success.
We want to continue to grow our business in a positive way and to develop closer relationships with all current and future customers first and foremost. This in turn will help Malibu Tan grow as a business and who knows, if there's not a Malibu Tan near you now, chances are, there will be soon. Hope to see you there. Thank you!